Cookie Policy and Privacy Policy

Cookie Policy

The website at www.theflowerstand.co.uk (“our site”, “the site”) is owned and operated by The Flowerstand (“The Flowerstand” “we”, “us” or “our”). Our site uses cookies to distinguish you from other users. This helps us to provide you with a better experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

1. WHAT IS A COOKIE?

A cookie is a text file containing small amounts of information which is downloaded to your device (including computers, tablets and phones) when you visit a website. On each subsequent visit, cookies are then sent back to the originating website (or to another website which recognises that cookie) providing information relating to your previous visits. A cookie may be a “persistent” cookie or a “session” cookie. Persistent cookies remain on your device for the period of time specified in the cookie. They are activated each time you visit the website that created the cookie. Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are temporary and are automatically deleted when you close the browser.

2. TYPES OF COOKIES WE USE

We use a number of cookies (both persistent and session) on our site. These cookies have different functions and fall into the following categories: Strictly necessary cookies: These are cookies that are required for the proper operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, to review your shopping basket, and so on. Without these cookies many of the services you have asked for cannot be provided. Analytical or performance cookies: These cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around our site. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. All information the cookies collect is aggregated and therefore anonymous. We may share this information with selected third parties for marketing, analysis and similar purposes. Functionality cookies: These cookies are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activities on other websites. We may share this information with selected third parties for marketing, analysis and similar purposes. Targeting or advertising cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed and are generally used for more targeted advertising. They limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may share this information with selected third parties for marketing, analysis and similar purposes.

3. THIRD PARTY COOKIES

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies over which we have no control. These cookies are likely to be analytical/performance cookies or targeting/advertising cookies. Please check the privacy policies of such third parties to find out how they manage cookies.

4. MANAGING COOKIES

You can manage how we use cookies on your device at any time by accessing the “Cookies Policy” tab on the bottom of every screen on our website. You may also configure the settings in your internet browser to refuse all or some cookies. Unless you have set your preferences in this way, our system will automatically issue cookies when you visit our site. Please note that setting your preferences to refuse cookies may mean that you are unable to access all or parts of our sites and that certain functionality cannot be provided.

5. FURTHER INFORMATION You can find out more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. This cookie policy was last updated on 11 May 2015.

Privacy Policy

The website at www.theflowerstand.co.uk (“our site”, “the site”) is owned and operated by The Flowerstand (“The Flower Stand” “we”, “us” or “our”). This Privacy Policy, together with our Website Terms and Conditions of Use and Cookie Policy, set out the basis on which any personal data we collect from you or that you provide to us may be processed by us. Please take the time to read these documents carefully before using the site. By accessing our site, you confirm that you have understood and agree to themWHEN IS PERSONAL INFORMATION COLLECTED ABOUT YOU?

1. We may collect and process the following information about you:

• information that you provide by filling in forms on our site, including registration forms, customer service request or by completing surveys or entering competitions or promotions;
• details of your visits to our site and the resources that you access;
• details of contributions you make to any chat room, bulletin board, forum or blog linked to our site;
• records of any contact you make with us, for example by writing to us, calling our customer service helpline or reporting a problem with our site;
• details of your purchasing habits associated with The Flowerstand.

We may supplement the personal information we collect about you with information we receive from other sources (eg the electoral roll) in order to assess information accuracy and to ensure that communications sent to you are relevant. We may also collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.USE OF COOKIES

Our site uses cookies to distinguish you from other users and to provide you with a tailored experience. For information on the cookies we use, the purposes for which we use them and how to manage the use of cookies on your device, see our Cookie Policy.

3. USE AND RETENTION OF PERSONAL INFORMATION

We only use personal information for the purposes for which it has been collected (as notified to you) and for other legitimate purposes as permitted by the Data Protection Act 1988 and related laws (the “Act”). We only retain your personal information for as long as is necessary for such uses.

We use information held about you in the following ways:

• to ensure that content from our site is presented in the most effective manner for you and for your device;
• to administer your account and to carry out our obligations arising from any contracts entered into between you and us;
• to provide you with information, products or services that you request from us and any email alerts you have registered for;
• to allow you to participate in interactive services of the site, when you choose to do so;
• to provide you and to facilitate selected third parties in providing you with information, products or services which we feel may interest you, unless you have indicated that you would not like us to do so;
• to comply with our legal and regulatory obligations (including fraud prevention) and verify your identity;
• to notify you about changes to the site.

Where we or selected third parties provide you with information, products or services that we feel may interest you, we or they may contact you by email, post or telephone. If you do not want us or selected third parties to use your personal information in this way, please make your preferences known by adjusting the settings under the “My Privacy” section on the site. You may change your preferences at any time. You will also be provided with an unsubscribe link in any email marketing communication we or selected third parties send to you which you may use to adjust your settings in relation to marketing communications from that sender. You may also use the “My Privacy” settings to change your preferences relating to integration with SNPs and to manage your public information (see below).

We may also provide our advertisers with aggregate information about our users in order to assist them with targeting the desired audience. This type of information will not involve the disclosure of information about identifiable individuals.

4. LINKS TO THIRD PARTY WEBSITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and other selected third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility and will not be liable for the handling of personal information in accordance with such policies. Please check these policies before you submit any personal data to these websites.5. ACCURACY OF PERSONAL INFORMATION

It is our desire to ensure that the information we hold about you is accurate, current and complete. We will endeavour to respond to requests from you to correct inaccurate, outdated or incomplete information in a timely manner.

5. SECURITY AND PROTECTION OF PERSONAL INFORMATION

Unfortunately, the transmission of information via the internet is not completely secure and there are inherent risks. Although we will make reasonable efforts to protect your personal information, we cannot guarantee the security of data transmitted to our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to mitigate the risk of unauthorised access. All information you provide to us is stored on secure servers and other secure electronic systems. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. This is an important measure to safeguard your personal information.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties for the following purposes:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if The Flowerstand or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• to suppliers and partner organisations;
• for marketing purposes as set out above under “Use and Retention of Personal Information”;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements, or to protect the rights, property, or safety of The Panacea Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Please note that third parties, including Social Network Providers (“SNP”), have their own privacy policies and accordingly we cannot accept any responsibility and will not be liable for the handling of personal information by such third parties beyond our obligations under the Act.

7. TRANSFER OF PERSONAL INFORMATION

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by an SNP or by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support or data back-up services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy

8. ACCESSING YOUR PERSONAL INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you

9. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page so please check back regularly and make note of any changes. By using the site, you will be deemed to have accepted these changes.

10. CONTACT

Questions, comments and requests regarding this Privacy Policy should be addressed to info@theflowerstand.co.uk or in writing to Privacy Office, The Flowerstand, St John’s Church, Palmeira Square, Hove.